Members have reported receiving calls from NORTON support saying they need to remote in to fix your computer. Never give control of your computer to anyone who contacts you.

We strongly encourage you to read this important information and share/discuss this with friends and family over age 60. How is this fraud occurring?

You have control! HCP Online Banking and Mobile Banking app have a security feature built-in that allows you to turn your debit and credit cards off and on.

We sadly see members impacted by financial scams every day. The best thing you can do, on an individual level, is to teach yourself how to spot a scam.

Scammers use email or text messages to trick you into giving them your personal information. They may try to steal your passwords, account numbers, or Social Security numbers. If they get that information, they could gain access to your email, bank, or other accounts. The FBI’s Internet Crime Complaint Center reported that people lost $57 million to phishing schemes in one year.

There has been an increase in fraudulent phone calls affecting our members! The calls appear to be from our credit union that can put your account and funds at risk! It’s called Caller ID spoofing. Caller ID spoofing is the process of changing the Caller ID to any number other than the actual calling number.

The print version of our newsletter can be found here (PDF). The full version of the newsletter includes:

How to use Remote Deposit &Set up Push Notifications
Winter Loan Rates
4th Quarter Savings Rates
Fraud Alert: Phone Spoofing & Phishing Scams

Do you use peer-to-peer (P2P) mobile payment apps such as CashApp, Venmo, and Zelle? We have important reminders for you to keep your accounts safe and avoid being scammed.

Recently, we have become aware that some members have experienced fraudulent phone calls that appear to be from the credit union that can put your account and funds at risk!  It’s called Caller ID spoofing. 

Learn about our Debit and Credit Card Fraud Prevention Program.